1. Act as the first point of contact for the client service team to provide client service on products, events inquiries and issue feedback;
2. Ensure the diligence of regional client service/process requirements be followed to ensure high standard service to satisfy customer needs;
3. Manage client complaints with efficiency and to meet customer service expectations;
4. Supervise after-sales, and propose solutions to client concerns and disputes;
5. Coordinate and enhance VIP experience through local/international events;
6. Collaborate with gallery, retail and marcom teams for all related client service, and enhance service execution to improve client satisfaction.
1. Experienced in retail or customer service in luxury/high-end goods;
2. Customer service oriented and sales oriented. Patient, flexible, polite, high endurance to pressure, keen to learn, and a team player;
3. Excellent verbal and written communication skills;
4. Flexibility with working in shifts. Smartly dressed is required;
5. SAP CRM experience is a plus.
1. Knowledge of the international jewelry industry, including trends, ability to collect and organize relevant information, research and analyze clients’ needs;
2. Outstanding drawing and software skills in high-end jewelry design and showcase evidence of experience in creating authentic designs;
3. Familiar with the operations of competitive products, able to define direction of new product development;
4. Liaise with suppliers and maintain relationships with good communication and strong time management skills;
5. Creative talent and solid evidence of jewelry production results are a plus.
1. Majored or experienced in jewelry design/product development;
2. Knowledge of precious materials and gemstones, familiar with the jewelry production process;
3. Strong creative and design ability, sensitive to market trends and data;
4. Understand chain management of product design and development, and carry out product circle control with efficiency;
5. Luxury industry experience is a plus.
