Client Service Manager
Job content

1. Act as the first point of contact for the client service team to provide client service on products, events inquiries and issue feedback;

2. Ensure the diligence of regional client service/process requirements be followed to ensure high standard service to satisfy customer needs;

3. Manage client complaints with efficiency and to meet customer service expectations;

4. Supervise after-sales, and propose solutions to client concerns and disputes;

5. Coordinate and enhance VIP experience through local/international events;

6. Collaborate with gallery, retail and marcom teams for all related client service, and enhance service execution to improve client satisfaction.

We want you to

1. Experienced in retail or customer service in luxury/high-end goods;

2. Customer service oriented and sales oriented. Patient, flexible, polite, high endurance to pressure, keen to learn, and a team player;

3. Excellent verbal and written communication skills;

4. Flexibility with working in shifts. Smartly dressed is required;

5. SAP CRM experience is a plus.

Jewelry Designer
Job content

1. Knowledge of the international jewelry industry, including trends, ability to collect and organize relevant information, research and analyze clients’ needs;

2. Outstanding drawing and software skills in high-end jewelry design and showcase evidence of experience in creating authentic designs;

3. Familiar with the operations of competitive products, able to define direction of new product development;

4. Liaise with suppliers and maintain relationships with good communication and strong time management skills;

5. Creative talent and solid evidence of jewelry production results are a plus.

We want you to

1. Majored or experienced in jewelry design/product development;

2. Knowledge of precious materials and gemstones, familiar with the jewelry production process;

3. Strong creative and design ability, sensitive to market trends and data;

4. Understand chain management of product design and development, and carry out product circle control with efficiency;

5. Luxury industry experience is a plus.

Back to Top